Effective Date: 16.02.2025
Last Updated: 16.02.2025

At alkomania.ge, we offer flexible delivery options to ensure you receive your order at a time that suits you best. We work with reliable delivery partners to guarantee safe and timely deliveries.

Please note that our webshop currently operates only in Tbilisi. Delivery costs are charged at a flat rate of 9.90 GEL. If you require delivery to other regions, please contact us via WhatsApp at +995 599 33 00 92.

Important Delivery Information

To ensure your order reaches you safely and securely, please take note of the following:

• Once your order is handed over to the courier, you will receive an email notification confirming its shipment. This email will also include a tracking link for real-time order updates. If you notice any issues, contact our hotline immediately at +995 599 33 00 92.
• If the courier is unable to reach you at the scheduled time, or if you are unavailable at the specified delivery address, your order will be returned to a alkomania.ge branch. You will need to collect it from there. Please note that the return process takes time, and we will notify you via phone or email once your order is available for pickup.
• Upon receiving your order, check the condition of the packaging. If the packaging is damaged, you have the right to refuse the item and return it to the courier.
• All orders are inspected before dispatch, and if any factory packaging damage is found, customers will be informed in advance.
• Before confirming your order, verify the number of items to avoid shortages. Our team carefully packs and registers all accessories before shipping. If any items are missing, contact our hotline immediately so we can resolve the issue promptly.
• Once your order is delivered, it becomes your responsibility. If you receive a defective item, please refer to our Customer Service for further assistance.